Refund Policy at SnackHarbor
Last updated: March 30, 2023
General Conditions
If you are not entirely satisfied with your purchase, we're here to help. At SnackHarbor, our goal is to ensure that you have a delightful experience with every meal you order from snackharbor.sbs. This Refund Policy outlines the conditions under which you may request a refund and the process to do so.
Returns
Due to the perishable nature of our products, we generally cannot accept returns. We offer refunds and compensations only if the product is incorrect, damaged, or if you did not receive your order.
Refund Process
To request a refund, please follow the steps below:
- Contact us at +44 20 7946 0958 within 2 hours of receiving your product if there is an issue.
- Provide a clear and detailed explanation of the issue, including photos if applicable.
- Wait for our team to review your request. We will promptly communicate the decision regarding your refund request.
Refund Eligibility
Eligibility for a refund includes:
- Incorrect product delivered;
- Product is damaged in a way that makes it inedible;
- Non-receipt of the order within a reasonable time frame on the expected delivery date.
Exchanges
In case of an incorrect or damaged product, we may offer to replace the item instead of providing a refund. If you prefer an exchange, please indicate this when you contact us.
Refund Timeline
Once approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
Contact Information
If you have any questions regarding this Refund Policy, please contact us:
- Phone: +44 20 7946 0958
- By visiting this page on our website: snackharbor.sbs
Exceptions
Note that we cannot offer a refund or exchange for customized orders unless the product fails to meet the specifications agreed upon at the time of order.
Address for Correspondence
SnackHarbor, 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Refund Method
Refunds are processed back to the original payment method used during purchase. If the transaction cannot be reverted, we may offer a refund in £ credited to your account in SnackHarbor for future purchases.
Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. We recommend visiting this page periodically to remain informed of any changes. Your continued use of our service after any change will constitute your acceptance of such change.